Accessibility Statement

General

  1. Reiten Mortgages and Real Estate (hereinafter: "the company") places great importance on providing an equal, respectful, accessible and convenient service to all its customers and to all website users, and works to promote the accessibility of digital services and the services provided on its behalf to people with disabilities.

Website accessibility

  1. The company works to make its website accessible, with the aim of enabling convenient, efficient and equal use as much as possible even for people with disabilities.

  2. The accessibility adjustments on the site were carried out in accordance with the provisions of the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 2013, and in accordance with Israeli Standard 5568 at level AA, based on WCAG 2.0 guidelines.

Accessibility features on the site

  1. As part of the site's accessibility operations, among other things, the following adjustments were made:

    1. Ensuring a clear page structure and a logical heading hierarchy.

    2. Full keyboard navigation throughout the site.

    3. Compatibility, to the extent possible, with assistive technologies.

    4. Ensuring proper color contrast and text legibility.

    5. Adjusting the site for viewing and use in common browsers and mobile devices.

    6. Use of alternative text for essential visual elements, as required.

    7. Ensuring accessible forms, identified fields and clear error messages.

    8. Accessibility adjustments in the various digital areas of the site, including information pages, contact forms, calculators, Client Portal, uploading documents, receiving digital documents and performing other digital operations, as relevant.

Environments and browsers

  1. The site's accessibility tests were performed, among other things, using and in relation to the following environments and systems:

    1. Chrome, Edge and Firefox browsers.

    2. iPhone and Android devices.

    3. Assistive technologies, including NVDA.

Digital documents

  1. The company works to make digital documents accessible in accordance with the applicable law and the relevant standards.

  2. If you come across a document that is not accessible or if you need a document in an accessible format, you can contact us and we will examine the request and help as much as possible.

Contact regarding website accessibility

  1. The company invests a lot of effort and works regularly to make the site accessible and to constantly improve the experience of using it for all users, and in particular for people with disabilities. However, it is possible that, despite the company's efforts, from time to time the Website may still contain components, pages, content, documents, or functions that have not yet been made fully accessible, or for which a suitable technical solution has not yet been found.

  2. You can contact the company regarding accessibility matters by email at accessibility@reiten.co.il or through the customer service center by phone *8537 during business hours.

Accessibility arrangements in the offices

  1. The company also makes available to its customers information regarding the accessibility arrangements in its offices.

  2. Below are the existing accessibility arrangements:

    1. There is accessible parking near the tower where the company's offices are located.

    2. There is an accessible route to the entrance.

    3. There is an accessible elevator.

    4. Accessible restrooms are available.

    5. There is an accessible service desk.

    6. You can enter with a service animal.

    7. Accessible assistance can be obtained by prior arrangement.

    8. Public reception is done by prior arrangement.

  4. If an individual accessibility adjustment is required, it is recommended to contact us in advance, and we will work to prepare accordingly.