Privacy Policy
Introduction and definitions
Reiten Mortgages and Real Estate (hereinafter: "the company") respects the privacy of the users of its services (hereinafter: "you").
This Privacy Policy describes how the company collects, stores, uses, processes, transfers and protects personal information within the framework of the use of the company's website, the contact forms, the Client Portal, the company's online services, in digital documents made available through the website or through links/digital means on behalf of the company, and in any other online interaction with the company.
Applicability of the policy
This policy applies, as the case may be, to website users; existing customers; potential customers; those who contacted the company for the purpose of receiving information or a service offer; users of free services or financial tools that the company offers; representatives, authorized persons, or contacts of business clients; and employees, service providers, candidates or representatives of the company, insofar as they use the website, the personal area or the digital services described in this policy.
It is clarified that in relation to employees, candidates, suppliers or other parties, the company may also provide separate, additional privacy notices, and they will apply in addition to this policy, as appropriate.
The information collected
Information provided in contact forms and inquiries to the company such as full name, phone number, email address, type of service requested, transaction details or financial need, content of the inquiry and any additional information you choose to provide us.
Certain technical information that may be collected when using the site such as IP address, browser type, device type, operating system, pages viewed, access times, login data, logs, and similar information required for the operation of the site, its security, prevention of misuse, and troubleshooting.
Information provided for the purpose of opening a case, receiving a service or managing it such as identification information, contact information, marital status, employment and income data, banking and financial information, data on obligations, loans, collateral, assets, real estate transactions, financing purposes, company or business data, and other information necessary for the purpose of providing the service.
The purposes of using the information
The details and personal information provided by you, as well as details collected by the company as part of your use of the website or the services offered therein, will be used in accordance with the provisions of this Privacy Policy and/or in accordance with the provisions of any law, for the purposes listed below:
Respond to inquiries and contact interested parties.
Provide information about the company's services.
Check initial compatibility with the requested services.
Open, manage, document and handle client files.
Receive, check, analyze and process documents and information provided for the purpose of the service.
Sign documents, manage digital documents and record actions.
Provide updates on case status, requests for completions, process progress and operational messages.
Comply with obligations according to law, regulation, instructions of a competent authority, internal procedures, audit requirements, bookkeeping, keeping documents, investigating complaints, managing risks and defending against lawsuits.
Operate, secure, maintain and improve the site, personal area and services.
Monitor, audit, troubleshoot, and prevent fraud and misuse.
Perform statistical, business, and operational analyses based on non-identifying, aggregated or anonymized information, to the extent possible.
Consent to provide information
The company will not transfer personal information about users to third parties without their consent, unless the transfer is permitted according to the provisions of this Privacy Policy, according to the engagement documents applicable to the relationship between the user and the company, or according to the provisions of any law.
Without limiting the foregoing, the company and/or anyone on its behalf may, from time to time, share or transfer personal information about users to third parties, in accordance with the purposes of use detailed in this Privacy Policy and the relevant engagement documents, subject to applicable law and in accordance with the company's procedures, including in the following cases:
To the employees of the company, its managers and its authorized representatives who need the information in order to fulfill their duties.
For infrastructure, storage, cloud, backup, maintenance and support providers, insofar as this is required for the operation of the company's systems.
To financial entities, banks, credit providers, insurers, appraisers, lawyers, real estate developers, credit bureaus, the Bank of Israel or other professional and authorized parties, insofar as this is necessary to provide the service you requested, under a power of attorney, authorization, consent, or applicable law.
To the authorities, courts, enforcement bodies, regulators, or any other authorized entity, if the company is required to do so by law, order, binding requirement, legal process or for the purpose of protecting its rights.
To any other third party, subject to your express consent or request.
Transfer of information outside of Israel
The company uses cloud systems and digital infrastructures. Therefore, personal information may be stored, backed up, processed or accessible outside of Israel, including in countries where systems, servers, support centers, sub-suppliers or relevant technological elements of the service providers are located.
The company will act, as far as this is required, in accordance with the provisions of Israeli law applicable to the transfer of information outside Israel, and will take reasonable and customary contractual, organizational and technological measures for the purpose of protecting personal information.
Information storage and security
The company takes reasonable and appropriate organizational, technological and physical measures to protect personal information, in accordance with the nature of its activity, the types of information processed by it, and the applicable law. These measures may include, among others, the management of access rights, identification mechanisms, documentation of operations, backups, work procedures, employee training, security controls and appropriate engagements with relevant service providers.
However, there is no security measure that guarantees absolute immunity, and therefore the Company cannot guarantee absolute prevention of unauthorized access, prohibited use, disclosure, disruption or loss of information.
The information retention period
The company will keep personal information as long as it is necessary for the purposes for which it was collected, for the duration of the engagement with the client, for the purpose of managing the relationship with potential customers, for the purpose of documenting the service, compliance with legal, regulatory and professional obligations, managing legal proceedings, defending against claims, preserving evidence, information security, control and audit.
When the information is no longer needed, the company will act to delete it, destroy it or anonymize it, to the extent possible and permitted, and subject to any obligation to keep the information according to law, regulation, evidentiary requirements, tax laws, accounting, or any other obligation applicable to the company.
Cookies and technical information
The company uses various software, tools and technologies, including Cookies and similar technologies (collectively, “Cookies”), for the purpose of the ongoing and proper functioning of the online services, the verification of the user's details and/or identity, the security of the systems, as well as for the purpose of collecting, analyzing, and profiling statistical data and information about the use of the online services.
Cookies are text files and/or code elements that are saved in your browser and/or the device you use, subject to the settings of the device, the browser or the permissions you have given. Cookies and similar technologies enable the collection of relevant technical and operational information, including information about the length of time spent on the website, on different pages or screens, the way the website is browsed and used, the actions performed on it, the IP address of the device, the domain name, the access point to the service, approximate or precise location data, where available, connection times, and other digital identifiers.
The company may make use of such information, including by combining it with other information in its possession, among other things for the purpose of proper operation of the services, information security, protecting access to personal information, preventing unauthorized use or misuse of the company's services, improving the user experience, adapting the services to the user's needs, as well as for making business, operational, professional or other decisions in connection with the provision of the services and their scope, and all in accordance with the provisions of the law.
The company may also use Cookies originating from third parties, as well as measurement, statistics, analytics or advertising services of third parties, such as Google or Meta, in accordance with the terms and privacy policies of those third parties. These uses are intended, among other things, for the purpose of monitoring events and actions, identifying usage patterns, improving the services and adapting them, and, to the extent possible, without personally identifying the user.
You can, at any time, change the settings of your browser and/or device, and, among other things, completely or partially block the use of Cookies or other permissions requested as part of using online and digital services. However, such blocking may result in some or all of the services not functioning fully or properly, for example with regard to automatic identification, saving user preferences or language preferences. The user is solely responsible for updating the aforementioned settings.
Mailings and updates
The company may send you operational or service-related messages required for the purpose of completing a process, handling a case, providing service, security or compliance with legal requirements.
To the extent that the company requests to send you advertising, marketing content, or direct marketing communications, this will be done subject to the applicable law, the required consents and your right to request removal or to stop receiving such messages, in accordance with the removal instructions that will be given to you or by contacting the company.
Review and correction rights
In accordance with the provisions of the law, you may contact the company with a request to review the personal information held about you, as well as request to correct, supplement, update or delete information, insofar as this is permitted or required by law and insofar as the information is not accurate, complete, clear, or up to date.
The company will examine each request according to its circumstances, the provisions of the law and the applicable exclusions, and will be entitled to request details and supporting documents for the purpose of verifying the identity of the applicant and examining the application.
Information of minors
The company's services are intended, as a rule, for adults. If a minor's personal information is given to the company, it must be done only when the law allows it and through a parent, guardian or other authorized person, as the case may be.
Policy changes
The company may update the provisions of this Privacy Policy from time to time, among other things for the purpose of adapting them to technological, operational, business, legal or regulatory changes.
To the extent that substantial changes are made to the provisions regarding the use of personal information provided by the users or collected about them as part of the use of the online services, a notice to this effect will be published within the online services, on the relevant platform, and/or through an update of this Privacy Policy.
The continued use of the online services after the publication of the changes will be considered as consent on the part of the users to the updated provisions, and therefore it is recommended to review the Privacy Policy from time to time.
Contact Us
The company attaches importance to efficient, professional and fair handling of inquiries from data subjects, and will work to take reasonable measures for the purpose of investigating and handling inquiries, requests and complaints brought to it.
You can contact the company regarding privacy matters by email at privacy@reiten.co.il or through the customer service center by phone *8537 during business hours.
Governing Language
Any translation of this Privacy Policy is provided for convenience only.
If the Hebrew version of this Privacy Policy conflicts or is inconsistent with any translated version, or if the versions differ in interpretation, the Hebrew version shall prevail and shall be the binding version for all purposes.